5 Costs You Need to Accurately Forecast for ERP ROI
The costs of an ERP project are extremely important. After all, ERP ROI costs appear twice in the formula and returns only appear once, so accuracy is paramount. Some costs are pretty obvious and easy to calculate, while others will take considerable effort to estimate. Many of these costs require a broad range of business perspectives to estimate accurately.
The initial cost of the software might seem like an easy one – just look at the vendor’s quote. But first, you must be sure all the optional modules you need are included. Remember that “you” includes the whole enterprise. A module or option that finance doesn’t even recognize might be the entire system to the quality department. If you are planning a phased-in approach, document all the costs and the time at which each is expected to arise. You might want to look at ROI with all costs included or only the initial costs but you must match your returns to the costs no matter the time frame.
If you plan on using your ERP system on an SaaS basis, you still need to include the license fees in your ERP ROI costs. Add up the monthly cost over the time you plan to use the ERP to calculate this element.
You will certainly need some help from consultants during your ERP project. Even an implementation planned over time with almost all internal resources needs some external guidance. Consultancy is always in danger of scope creep, so in order to calculate costs, you will need to clearly define the timeframe and extent of consultancy activities prior to the project.
Maintenance costs must be included. These will include future upgrades to the ERP as well as the support agreement. For a simple ROI, total the maintenance costs over the expected life of this ERP or look forward at least seven years.
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You will likely need to expand hardware and network systems to get the most value from the ERP system. Be sure your servers meet at least the minimum specifications from the ERP vendor. Better yet, aim to meet the optimal specifications or plan to include the cost of users waiting for their transactions to “save”. Those few seconds for each transaction adds up over time. Look into the future too. Your ERP will outlast most hardware so add in some replacement and maintenance costs on your hardware and network.
Your users also incur costs during an ERP project. You plan to train them, don’t you? Training takes time. Will you bring in temporary help to make up for this training time or offer overtime pay? Just because some users are salary and not hourly, there can still be a cost if you provide comp time. Whether the policy of formal or informal those individuals will want their compensation.
Another user cost to be factored into your ROI is the time taken to become competent on the new ERP. On the first day, they will not do their jobs as fast as they do today. Some users will be up to speed in a few days and others will take weeks. Task frequency and length should be factored into these costs. The monthly closing process in finance is one example. An annual marketing campaign is another. Your costs should allow some efficiency reductions during the first few runs of each ERP process.
This is by no means a comprehensive list of ERP ROI costs, but it gives you a sense of the context and detail required to accurately calculate or predict costs. It is not as simple as looking at the price tag.
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