4 Surprisingly Simple Steps to ERP Project Employee Buy-In
A lot of ERP implementation projects fail. And a failure to get ERP employee buy-in is one of the primary reasons. Let’s look at a few ways to improve the odds that employees will buy in or even push to get that new ERP.
Ensure Employees are Involved at Every Level of the Project
They need to understand what the project means to the company and, even more, what the project will mean to each of them. Let them see some of the systems you will evaluate. Ask what improvements they would like to have and try to get as many as possible with the upgrade. They appreciate return on investment and quicker throughput. They also appreciate changes that make their jobs easier. ERP buy-in must be present at every level of the project, so you cannot afford to shelter employees from challenging phases.
Communicate, Communicate, Communicate
Share why you want a new ERP. Share the reasons your old system is no longer useful. Share the benefits expected. Share progress on the selection and implementation. Share the efforts involved in the data conversion. Share the efforts the test team is making and what issues they find and what is being done to correct the issues. Share often and share through as many channels you can and ERP buy-in will stop being a pipe dream.
At the same time, ask for feedback from all the users. What fears do they have? Are they getting enough training? How do they think the project is progressing? Again, use every medium possible.
Make Change Fun
Play games. Pass out rewards and recognitions. Laugh and try to get the whole enterprise laughing. It is a lot of hard work, but you still can lighten up. Gamify the change. Who can point out all the new queries available? Who can enter a new part number the fastest? Who found the most issues? Who was able to break the system during their testing? That person probably found something that must be fixed before go-live.
Train, Train, Train
Budget time for training. Be sure you have resources to provide the training. Don’t assume the users will just pick it up while they do their regular jobs. Hire training experts for this phase of the project. Arrange for training off site at a meeting room with catered lunch and miniature golf afterward. Whatever you budget for training – add some more. On the path to ERP buy-in, you cannot train enough and you want everyone to hit the ground running the day of go-live anyway, don’t you?
Featured white papers
Mastering ERP demos in five easy steps
Your guide to using vendor demos to make an informed ERP selection decisionDownload
70 features to look for in your next ERP
A comprehensive guide to help you identify requirements for your ERP selectionDownload
How to sell your ERP project to senior management
Expert advice to help you achieve approval and funding for your ERP projectDownload
Three tips for increasing user buy-in for a new ERP
How a good implementation strategy can increase user buy-in for new ERP software
Five ERP metrics to show c-suite you need new software
Use these ERP metrics to persuade c-level of the need for a new software purchase
Why your ERP go-live failed
Has your ERP go-live gone disastrously? These reasons could be the answer