3 successful ERP implementation case studies to learn from

Because of the complexities of large-scale ERP implementations, outcomes are a mixed bag (to say the least). To get yours right, it helps to see how other businesses have successfully navigated the process.

Here are three case studies from companies that overcame major implementation hurdles to see significant gains

ERP case study #1: Cadbury

Our first ERP implementation case study examines Cadbury, the iconic confectioner owned by Mondelēz International. Facing rapid growth, Cadbury struggled to meet production and distribution demands efficiently. The solution came with SAP ERP, which enabled Cadbury to resolve these concerns.

Along with other significant changes triggered by the ERP implementation, multi-node resource management was extended throughout its supply chain, along with a complete revamp of existing warehouse and distribution processes. The consequent impacts allowed Cadbury to reduce overall operating costs, while its newly engaged supply chain produced significantly better production efficiencies throughout its manufacturing chain.

Key takeaway:

A successful ERP implementation often relies on thorough requirements gathering and aligning ERP functionalities with business needs. This foundational step sets up companies like Cadbury to achieve measurable improvements in operations and cost savings.

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ERP case study #3: ABC Compounding

ABC Compounding, an Atlanta-based industrial cleaning supply manufacturer, exemplifies the benefits of ERP for small to mid-sized businesses. When their legacy ERP system could no longer support critical processes like planning and scheduling, the company chose Sage ERP X3 to meet these needs.

The company employs about 150 people and presents an interesting study, as most examples use much larger multinational companies. Myra Hager, chief information officer, had used Sage X3 in a prior position and was familiar with its comprehensive manufacturing capabilities.

“The time was right, and the pricing to make the switch was very competitive,” she says. A common thread among companies using ERP at the time.

ABC Compounding then automated work orders, enhanced inventory tracking, and streamlined customer service. The new system allowed employees to generate work orders automatically based on stock levels and orders, a significant time saver over manual data entry. Additionally, sales and service teams noted improved navigation and efficiency, critical to handling over 200 daily orders.

Key takeaway:

ABC’s success story illustrates how upgrading from a legacy ERP can simplify operations, increase data accessibility, and reduce reliance on multiple third-party applications, all of which contribute to cost savings and operational ease.

Final thoughts

Each of these companies tackled different challenges and unlocked new capabilities through their ERP systems, whether by streamlining supply chains, enabling data-driven decisions, or reducing operational costs.

So, where can you take this? Picture how your own organization might look if you could overcome bottlenecks, improve team alignment, and enhance customer satisfaction. ERP success isn’t just for massive corporations; it’s within reach for any company ready to commit to clear goals, dedicated planning, and ongoing learning.

Further recommended reading: To read about ERP implementations that didn’t go nearly as smoothly, click here.