3 Common Misconceptions About ERP Support

You’ve just put in a new ERP system. You might have got it through a business that resells systems written by another company. They are ERP experts; helping you select and implement the ERP system and were valuable in setting up the system to meet your unique needs.

It is also possible you bought or rented the ERP directly from the developers of the system. This method is very common regarding SaaS or cloud ERP systems. Many traditional ERP developers use this model as well.

Either way, you surely got a proposal to provide ERP support after the purchase. Both the reseller and the developer will provide support at some additional cost so, of course, you are going to continue your relationship by purchasing support from the same vendor. There are other options for ERP support; so don’t paint yourself into a corner just yet.

Misconception #1: Everyone gets support from their ERP vendor

Third party ERP support might be a better way for your business. There are local and international companies whose business is providing software support. They don’t sell systems and they don’t provide implementation either. But with a total specialty in support, they can provide rapid response on line or in person as needed. They know the ERP system as well as anyone and they know how businesses like yours really use the systems. It is possible they can provide a better value.

Misconception #2: It is necessary to employ outside expert consultants

You can support yourself with employees you already employ or who you will hire. If you employ your own experts they are available full time on site whenever you need them for ERP support. No need to contact the Indian call center and wait for the ERP consultant to call back from Germany. Your own experts will learn the ERP exactly the way you will use the system and will have every day contact with people throughout your organization so they will know your business better than any outside party ever will.

Misconception #3: Do you really need experts at all?

Your existing IT people already keep your network humming and can repair system glitches. They have been good enough in the past and will continue serving you well. Your personnel in various functions are good at their particular domains. They already know engineering and sales, materials and finance. They might not be able to solve any problem instantly but they won’t cost a dime more than you already are paying them and many of them will learn the ERP very will and be able to provide perfectly good ERP support in the future.

Look over the alternatives and choose the best ERP support option for your business. Don’t take the easy path just because someone pushed an agreement under your pen.

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Tom Miller

About the author…

Tom completed implementations of Epicor, SAP, QAD, and Micro MRP. He works as a logistics and supply chain manager and he always looks for processes to improve. He lives near San Francisco Bay in California and can be found on the water in his kayak or on the road riding his motorcycle. Contact Tom at customerteam@erpfocus.com.

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Tom Miller

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